Please read these terms and conditions, which apply to the provision of my professional services.

By making an appointment, you are agreeing to the following terms and conditions. If you are

unable or unwilling to agree to these terms and conditions, then you should not book an

appointment or continue with your course of therapy.

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FREE INITIAL CONSULTATION

You may be offered a free 20-30 minute online initial consultation. No therapy will be provided

during the consultation.

During these calls, estimates of the number of sessions required to deal with your presenting

issue are given on the basis of the information presented at that time. Estimates are only rough

guidelines and are subject to change.

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BOOKING & PAYMENT

In person: The fee is due at least 48 hours prior to the first session. No refunds will be issued for

cancellations within 48 hours of the session appointment.

Online sessions: No deposit is required for online sessions, however payment for online sessions

must be made at least 24 hours before the scheduled session start time. Where payment is not

received 24 hours before your session, the session will be cancelled and may be offered to

someone else. It is your responsibility to pay the session fees before each scheduled session in

order to confirm the appointment booking.

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CANCELLATION, RESCHEDULING & REFUNDS

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CANCELLATION & RESCHEDULING

If you need to cancel or re-schedule a session, please provide as much notice as possible.

Notification must be made via email or phone call at least 48 hours prior to an in-person session

or 24 hours for an online session.

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REFUNDS

No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of

online sessions.

Where a discount package or therapy program has been booked and paid for in advance, if you

choose to discontinue your therapy process before attending all the sessions, a pro rata refund

will be issued after deduction of the full standard session fee for any sessions you have attended.

of 5 1SESSION FEES

All professional fees will be disclosed to you prior to booking. My professional fees are subject to

review and may increase from time to time. You will always receive confirmation of the

professional fees before booking.

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PAYMENT METHODS

Payment may be made online via BACS or cash payments are also accepted

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CONTACT BETWEEN SESSIONS

Any contact between sessions will be by telephone, email or text message.

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MEDICAL OR PSYCHOLOGICAL CONDITIONS

I may ask questions about your medical history to establish any conditions that may affect

treatment. This will also help to assess whether your health is affecting (or being affected by) the

therapeutic goals you wish to achieve. Please update me of any medical changes during your

course of therapy, or if you are returning to therapy after a period of absence.

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If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP,

Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any

therapy sessions can commence.

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Please note that I will be unable to offer my professional services if you suffer from epilepsy or any

form of psychosis.

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AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18

years old must be accompanied by a parent or guardian and will be seen in-person.

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ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let

me know as soon as possible. I will do my best to make a full session available, however, my

ability to do this will depend on bookings after your session, this cannot be guaranteed.

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HYPNOTHERAPY RECORDINGS

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or

undertaking any other activity where concentration is required. Any recording provided is for your

personal use only and must not be shared, lent, copied or sold under any circumstances.

 

OUTCOME OF SESSIONS​

The agreement to work on the issues presented by you in no way implies or guarantees the

resolution of your presenting issue(s). No outcome can or will be guaranteed.

However, I will always endeavour to use my best efforts and skills to work towards your goals and

intended outcomes.

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STANDARDS OF BEHAVIOUR

During the course of any therapy sessions, I will treat you with respect and not abuse the trust

you place in me. I will use best practice at all times in our mutual interest. In return, you undertake

not to harm yourself, or any other person, including me, or any property belonging to either me or

any other person.

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You agree not to attend sessions under the influence of alcohol or recreational drugs, except

those medications which have been prescribed by your doctor.

If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I

will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

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CONFIDENTIALITY

All contact, including sessions, telephone conversations and emails, will be conducted in

confidence and may be recorded. Prior to any recording, your agreement will be sought. All

recordings, conversations and notes will remain confidential except in the following

circumstances:

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1. Where you give permission for confidentiality to be broken.

2. Where I am compelled by a court of law.

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists.

• In cases of fraud or crime.

• When minors (under 18 years old) are involved.

4. Where a referring GP or other healthcare professional requires a report. A copy of the

report will be available on request.

 

LIABILITY AND INDEMNITY

Under no circumstances will Juliette Haverly be liable for any damages, including without

limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including

without imitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or

otherwise, arising out of the advice or information provided to you during professional services

provided by Juliette Haverly. In addition, you agree to defend, indemnify, and hold [practitioner

name] harmless from and against any and all claims, losses, liabilities, damages and expenses

(including legal fees) arising out of your participation in the professional services.

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GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall

be governed by and construed in accordance with the laws of England and Wales. You agree to

submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out

of or in connection with these terms and conditions.

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TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with

any amendments if you have re-started therapy with me after a long period of absence.

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DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with

the United Kingdom GDPR regulations.

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CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with myself in the

first instance and I will endeavour to resolve the issue.

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STATEMENTS OF UNDERSTANDING

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client

Agreement. You also agree with the statements below:

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• I confirm that I have been advised by Juliette Haverly of the scope of the therapies that she

provides and give my full consent to receiving therapy sessions from Juliette Haverly.

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• I understand that results may vary from person to person and the agreement by Juliette Haverly to

work on the issues or problems presented by me, using whatever therapies are appropriate to my

situation, in no way implies or guarantees the resolution of any presenting problems or issues.

 

• I understand that hypnotherapy or any other therapy or information provided by Juliette Haverly,

either in person or via telephone, email or internet, is not a replacement or substitute for medical,

psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will

seek advice from an appropriate qualified healthcare professional.

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• I declare, that if advised by Juliette Haverly prior to or following any therapy sessions, to seek

medical approval, I will consult with my GP, hospital consultant and/or other healthcare

professional and gain the appropriate written approval for Juliette Haverly prior to the next therapy

session.

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• I have been advised that I am free to terminate any or all sessions at any time.

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• I understand that my level of motivation is vital in the therapy process and I agree to participate to

the best of my ability at all times, including making reasonable use of therapeutic suggestions

during and between sessions, as well as listening to MP3 recordings and/or carrying out other

therapeutic tasks as appropriate.

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• I have accurately and truthfully answered any questions and provided background information

during the initial consultation and /or first therapy session and will continue to do so during any

subsequent therapy sessions.

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CONFIDENTIALITY

By signing this form, I consent that;

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Juliette Haverly may release information to a specific individual or agency if it has been

determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent

danger to myself or others; or if a subpoena of records has been requested.

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I also understand that, at any time, Juliette Haverly may discuss aspects of my case with other

colleagues keeping my full name and identity completely confidential always unless I have given

permission otherwise.

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